Privacy policy

This Privacy Policy sets out how we collect, use, store, disclose, retain and protect your personal information. It applies to your use of this website and the Company (collectively, thisServe) to any other website, application and/or platform referenced regardless of how you access or use this Privacy Policy, including through a mobile device).
We are committed to respecting your privacy. We are committed to complying with privacy law.
By providing us with personal information, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements we apply between us, for as long as we deem necessary to fulfill the purposes for which such personal information was collected, or in accordance with relevant law. In this regard, "collecting" or "collecting" means collecting, obtaining or obtaining personally identifiable information in any way.
Among other things, this Privacy Policy applies to your use of the Services. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICE.
Personal information includes reasonably identifiable information or opinions about an individual. For example, this may include your name, age, gender, address and contact details. It may also include financial information, including your credit card information.
Occasionally, we may request personal data from you about others, such as your clients or clients, other guests you travel as a group booking or other authorised representatives, in order to provide our services. If you choose to disclose this information to us, you confirm that you have notified these parties that you have provided us with their personal information for the purpose of disclosing our products and services, either directly or through your privacy policy.
Where lawful and practical, you have the right to remain anonymous or use a pseudonym, however if you choose to remain anonymous or use a pseudonym, we and our third party contractors and merchants may not be able to provide you with access to parts of our products or services or All information (including products and services). If you wish to remain anonymous or a pseudonym, please be aware that we require certain personal information to process your reservation. We may be able to accommodate your request during your stay through our 'Silent Guest' programme, but we cannot guarantee otherwise. If you cannot remain anonymous or use a pseudonym when working with us, we will notify you.?

SECTION 1 - Collection of personal information
We collect the following personal information:
2.Billing, mailing and/or street address; address;
4.telephone numbers and other contact information;
5.age or date of birth;
6.time zone information; information, including credit card information;
8.Driver's license details and other personal identification documents
9.Your device ID, device type, geolocation information, computer and connection information, page view statistics, traffic between sites, advertising data, IP address and standard web log information;
10.Details of the products and services we provide to you or you have inquired about, including any additional information required to provide those products and services and to respond to your enquiry;
11.Any other information about you that you provide to us directly through the Services (including our website) or indirectly through your use of our Services or stored online or through other websites or accounts from which you allow us to collect information;
12.Information you provide to us through customer surveys; or any other personal information that may be required to facilitate your cooperation with us.
We generally collect personal information directly from you. We may also collect personal information from third parties (including third-party data analytics service providers) and publicly available sources of information. We may use personal information provided by you or third parties to obtain additional personal information from publicly available sources.
If you do not want us to collect your personal information, please do not submit your personal information to us.

SECTION 2 - Sensitive information
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
Some personal information (for example, race, ethnicity, and health information) is sensitive and requires a higher level of protection under privacy laws. We generally do not collect any sensitive information from you that we believe is not necessary for our services.
Why do we collect, use and disclose personal data?
We may collect, hold, process, use and disclose your personal information for the following purposes: enable you to access and use, and to enhance and improve your use of our services, products and services, including resort services from us or any of our related agencies, companies, agents, suppliers, contractors and/or merchants, our websites and apps;
2.To operate, protect, improve and optimize services, products and services (including those related to Resort Services), websites, applications and businesses; and us and/or any of our related agencies, companies, agents, suppliers, contractors and/or the user experience of merchants, such as conducting analytics, conducting research, and conducting advertising and marketing;
3.To send you service, support and administrative messages, alerts, technical notices, updates, security alerts and information requested by you;
4.send you personalized recommendations and customer feedback;
5.To send you marketing and promotional communications and other information that may be of interest to you, including information sent by or on our behalf that we think may be of interest to you from our business partners;
6.Request, book and confirm Resort Services from us and/or any of our related agencies, companies, agents, suppliers, contractors and/or merchants;
7.To send order confirmations and booking confirmation details, or to contact you in the event of a problem with a transaction, enquiry or booking;
8.To administer awards, surveys, contests or other promotions or events sponsored or administered by us or our business partners;
9.To comply with our legal obligations, resolve any disputes we have with any user, and enforce our agreements with third parties;
10.To provide you with services (including through our website), resort services and to develop our business;
11.Personalize your use of the Services (including visiting our website), develop the design and style of the Services (including our website and apps) to improve the services and resort services provided to you;
12.Inform you about the latest changes to our website, products, services (including services and resort services) or promotions of interest to you;
13.To communicate with you (and to personalize such communication);
14.To enable you to share our content with others, for example, by using the "email friends" or "share this" feature;
15.To perform technical and statistical analysis to measure the performance of our products and services and website.
The personal information and other data we collect may be shared with relevant organisations within our group.
We may also disclose your personal information to a trusted third party who also holds other information about you, including Travel Click. This third party may combine this information in order to enable the third party agency and us to develop anonymous consumer insights so that we can better understand your preferences and interests, personalize your experience, and improve your receipt of products and services.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

SECTION 3 - Share your personal information
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We may disclose personal information for the purposes described in this Privacy Policy to:
1.our employees, related agencies, companies, agents and contractors;
2.our third party vendors, merchants and service providers (including services, resort services and/or our website and/or our business or service providers in connection with the provision of resort services and other services to you);
3.Professional consultants, distributors, agents;
4.Payment system operators (such as merchants that accept credit card payments);
5.our existing or potential agents, business partners or partners;
6.sponsors or promoters of any contests we conduct through our Services;
7.transfer of our assets or business (or any part thereof) to anyone;
8.our outsourced agencies and service agencies (including IT providers, printing service providers and post offices);
9.With your consent (express or implied), certain third parties receive information held by us;
10.certain third parties you authorize to receive the information we hold; and/or
11.Other persons, including government agencies, regulatory agencies and law enforcement agencies, or persons and agencies required, authorized or permitted by law.
We may share your information with suppliers that we promise to help us provide certain services and/or functionality - such as online payment processing. We will use our best endeavours to ensure that it is commercially reasonable to take steps to control and be responsible for the use of your information by such suppliers. While we cannot guarantee the security of this information, we will make every reasonable effort to ensure that third parties protect personal information from unauthorized use or disclosure (data breach). If we become aware of a data breach from a third party, we will notify you of the data breach and will endeavor to work with you to limit the potential impact.
If we become aware of a data breach from a third party, we will notify you of the data breach and will endeavor to work with you to limit the potential impact.
1.To comply with applicable laws and legitimate information requests from government or regulatory agencies;
2.being asked to investigate illegal activities;
3.Investigative activity requested by a law enforcement agency; or
4.A serious and imminent threat to human life, health or safety, or to public health or safety, must be prevented.
We may transfer, sell or transfer any information described in this Privacy Policy to a third party for use in the event of a sale, merger, merger, change of control, transfer of assets or business reorganization.
With your consent, we may also provide your personal data to third parties other than the above.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 4 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 - Use of our services and cookies
We may collect personal information from you when you use and visit our services, including our website.
In addition to personal information, we may automatically collect information about you when you use our services or visit our website. Although we may not use browsing information about this website to identify you, we may record certain information about your use of this website, such as the pages you visit, the time and date of your visit, and the information about your computer. Internet Protocol address.
We may also use "cookies" or other similar tracking technologies on our website to help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They place cookies on your device and ensure that entities can be identified across different websites, services, devices and/or browsing sessions. If you choose not to receive our cookies, we cannot guarantee that your experience using this website will be as prompt or responsive as if you received cookies.
The information collected by cookies and web beacons is not personally identifiable and includes general information about your computer settings, your connection to the internet, such as operating system and platform, IP address, your browsing patterns and times on websites, and geographic location Location.
We may also use cookies to collect data that may contain personal information. For example, if a cookie is linked to your account, it will be considered personal information under privacy laws. We will treat any personal information collected by cookies like all other personal information described in this Privacy Policy.

SECTION 6 - Keep your personal information safe
We may store your personal information in electronic or hard copy form.
We take the security of your personal information very seriously and will use reasonable commercial efforts to take reasonable and appropriate measures, with appropriate physical (such as the use of secure storage facilities), technical (such as firewalls) and administrative procedures (such as user IDs/passwords) system and employee restrictions). However, we cannot guarantee the security of your personal information.
We only retain your personal information as long as it is necessary for the purpose for which your personal information was collected and we are required to comply with any laws. We will take reasonable steps to destroy or delete personal information that we no longer need. These measures may vary depending on the personal information held.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - Connect
Our services, websites and applications may contain links to websites, applications or other services operated by third parties. These links are provided for convenience and may not be current or maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices or the content of any content on linked websites, applications or other services, nor are we responsible for any control or rights in linked websites, applications or other services. The privacy policies that apply to other websites, apps or other services may differ materially from ours, so we encourage individuals to read those policies before using those websites, apps or other services.

SECTION 8 -File a complaint
If you believe we have violated privacy laws, or if you wish to make a complaint about how we have handled your personal information, you can contact us using the details set out below. Please provide your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to your complaint within a reasonable time.

SECTION 9 - Changes to privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at